Privacy Policy

Information we collect

• Account details you provide when creating or using a RetenV account, such as your email address and profile information.
• Connection and integration data needed to sync your Klaviyo reporting data into RetenV.
• Usage and support information you share with us when troubleshooting onboarding or reporting issues.

How we use information

• Provide the RetenV product and keep your dashboard reporting available.
• Sync, display, and support the Klaviyo performance data you authorize us to access.
• Respond to support requests, account questions, and operational issues.
• Protect the service, investigate abuse, and improve reliability over time.

Data sharing

RetenV is built to read and report on your Klaviyo data, not to resell it. We do not sell customer data. We only use third-party services and infrastructure where needed to operate the product and support the service.

Security and retention

RetenV uses industry-standard security practices for authentication, transport, and storage. OAuth access is read-only, and we work to retain information only for as long as needed to operate the product, support your account, and meet legal or operational obligations.

Your choices

If you want to disconnect your Klaviyo account, request support, or ask questions about your information, contact us and we will help you with the next step available for your account.

Contact us

For privacy questions, support, or account-related requests, email [email protected].